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Does your self-service payment terminal have these 11 smart features?
What makes a self-service payment terminal user-friendly? Design and functionality play a key role in how often it is used. Here are 11 smart features that make terminals both inviting and efficient.
The importance of smart and simple solutions
A well-designed self-service payment terminal should offer intuitive functionality to ensure a seamless user experience. One of the main reasons for investing in a self-service terminal is to streamline operations and save both time and resources.
To maximise its potential, the terminal must be inviting, easy to use, and fully integrated with your existing system. Here are 11 essential features that enhance the user experience while improving efficiency:
1. Universal accessibility
A self-service payment terminal should be universally designed so that everyone can use it, regardless of technical skills or physical abilities. It should also be ergonomically suited for both standing and seated users.
2. Large touchscreen
A high-contrast, responsive touchscreen enhances usability. It’s also essential that sensitive data, such as personal identification numbers, remain private.
3. Voice, video, and lighting guidance
Features such as voice instructions, video assistance, and guiding lights help users navigate the process more easily.
4. Multi-language support
Offering multiple language options ensures accessibility for users who do not speak the primary language.
5. Secure payment with PIN pad
A separate mechanical PIN pad enhances security, reducing the risk of shoulder surfing and unauthorised code visibility.
6. Queue management system
If multiple users need access, an integrated queue management system can organise the process and improve staff oversight.
7. Integrated form services
Form submission features help collect user information before the payment process begins, reducing wait times.
8. Contactless payment (tap-to-pay)
Contactless payments make transactions faster and more secure, allowing users to tap their card or mobile device to complete a payment.
9. Mobile payment options
Providing mobile payment alternatives ensures flexibility, allowing customers to pay in the way that suits them best.
10. Automated follow-up for unpaid invoices
For efficient debt management, the terminal should be able to track and follow up on unpaid invoices automatically.
11. Easy-to-clean design for better hygiene
A minimalistic, smooth-surfaced terminal with fewer edges is easier to clean and maintains high hygiene standards.
Save time and simplify daily operations
A self-service payment terminal equipped with these smart features enhances efficiency while ensuring a smooth, user-friendly experience. If you’re considering upgrading your terminal or would like more information, get in touch to learn more about our solutions.
