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Success Stories
Self-service solutions simplify daily operations at Risavika Medical Centre
When GP Brit Hov launched her own medical practice in 2016, professional payment management and administration were top priorities. She chose Convene’s invoicing and payment terminal solutions, a decision she remains extremely satisfied with.
Payment terminal and invoicing with Convene
Risavika Medical Centre is located in Tananger, just outside Stavanger, Norway. The practice has five employees and offers both in-person and digital consultations.
When Brit Hov first contacted Convene for a payment solution, it took just a few months before technicians were on-site to install the terminal.
“I explored several options and providers. However, since I was already familiar with Convene from a previous role, the choice was easy. Now, I can’t imagine running a clinic without a digital and self-service payment solution.”
Efficiency and ease of use
For GPs managing their practice, it’s essential that payment solutions are both easy to use and high quality. Convene’s payment solutions meet key criteria such as professionalism, efficiency, and simplifying administrative tasks.
Maintaining the clinic’s reputation
Billing issues had previously been a challenge for Hov. It was difficult to track payments manually, and invoices or reminders were sometimes missed entirely. By implementing Convene’s payment terminal and financial portal, she gained better control and oversight.
“It’s important that payments are properly recorded—not only for the clinic’s reputation but also to ensure we are paid for the services we provide.”
Now, payment management is no longer a concern, and as a bonus, she has more time and energy to focus on patient care.
Multiple payment options increase patient satisfaction
With a diverse patient base, the clinic needed a modern and convenient payment method for younger patients. Risavika Medical Centre introduced mobile payments with ConvenePay, allowing patients to pay easily via Vipps and other mobile solutions.
“Patients are happier when they can choose the payment method they feel most comfortable with. ConvenePay quickly became our most used payment option. It’s also reassuring to know that if the terminal is ever down, we have an alternative solution ready.”
Reliable support from Convene
In the rare event of technical issues, Hov has always received prompt support and follow-up from Convene. She highlights how easy it is to get assistance with invoicing and collections, allowing her to focus on what truly matters—treating patients.
“I always feel heard, and Convene is very receptive to my feedback. If there’s ever an issue with the terminal, they are quick to assist. Fast customer service is crucial, as it helps us dedicate as much time as possible to our patients.”
Contributing to the future of payment solutions
With her curiosity and expertise, Hov has actively participated in Convene’s focus groups, helping to shape the future of payment solutions by sharing insights and exploring new innovations.
“I enjoy embracing new solutions, testing new technologies, and developing my own skills. It’s fantastic to see that Convene values my experience and perspectives.”
She strongly recommends that other medical professionals partner with a reliable payment solutions provider.
For her, that provider is Convene.
